LSERV Corporation continues to demonstrate its unwavering dedication to quality and customer satisfaction, as evidenced by the successful completion of its Surveillance Audit on April 3, 2025. Conducted by TÜV NORD Philippines, Inc. a leading certification body. The audit resulted in LSERV’s recommendation for Certificate Maintenance according to the stringent standards of ISO 9001:2015.
LSERV: A Testament to Core Values and Service Excellence
This achievement is more than just a certification; it’s a powerful affirmation of LSERV’s core values and its promise to deliver “Service Excellence with a Heart.” The audit process, a rigorous evaluation of LSERV’s management systems, focused on several key objectives:
- Conformity: Ensuring LSERV’s management systems align with the requirements of ISO 9001:2015, the internationally recognized standard for quality management. This demonstrates LSERV’s commitment to adhering to best practices and maintaining a robust framework for its operations.
- Compliance: Verifying LSERV’s ability to consistently meet all applicable statutory, regulatory, and contractual obligations. This underscores LSERV’s reliability and trustworthiness as a service provider.
- Effectiveness: Assessing the effectiveness of LSERV’s management systems in achieving its specified objectives. This confirms that LSERV’s processes are not just in place, but that they are actively contributing to the company’s success and the success of its clients.
- Continuous Improvement: Identifying areas for potential improvement within LSERV’s management systems. This reflects LSERV’s proactive approach to growth and its ongoing pursuit of excellence.
LSERV’s Quality Policy: Guiding Principles for Excellence
As noted on the LSERV website, “achieving ISO 9001:2015 certification is a significant milestone that reflects our unwavering commitment to quality excellence“. This commitment is further solidified by the positive outcome of the Surveillance Audit.
The positive audit decision, leading to the recommendation for continued ISO 9001:2015 certification, is a testament to the hard work, dedication, and commitment of the entire LSERV team. It reinforces the principles that guide their daily operations, as outlined in LSERV’s Quality Policy:
- “We know and do what is right.” This emphasizes LSERV’s ethical approach and commitment to integrity in all its dealings.
- “We create value for our stakeholders.” This highlights LSERV’s focus on delivering tangible benefits to its clients, employees, and the community.
- “We succeed when our customers succeed.” This captures LSERV’s collaborative spirit and its dedication to building strong, mutually beneficial partnerships.